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FAQ ON SHIPPING

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the Seller or our courier partners have a holiday between the day you place your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and sellers do not work on Sundays and this is factored into the delivery dates.

What is the estimated delivery time?

We work hard to ensure that we ship all products within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

· The size of the order

· Product's availability

· The shipping destination

Location of production factory.

Are there any hidden costs on items sold on UpAfrik?

There are NO hidden charges when you make a purchase on UpAfrik. List prices plus shipping costs are final and all-inclusive. The price you see on the checkout page is exactly what you would pay.

Shipping charges are not hidden charges and are charged (if at all) extra depending on the size of the order, existing promotions, and shipping cost from courier partners.

Why does the estimated delivery time vary for each product?

Product delivery times are influenced by product availability, geographic location of the production factory, your shipping destination and the courier partner's time-to-deliver in your location.

UpAfrik does not/cannot ship to my area. Why?

Whether your location can be serviced or not depends on;

· 1) Whether we ship to your location

· 2) Custom / Import / Legal restrictions, if any, in shipping particular products to your location

· 3) The availability of reliable courier partners in your location.

NOTE: Our production factories can prefer not to ship to certain locations for certain reasons. This is entirely at our discretion.

Why is the Cash on Delivery (CoD) option not offered in my location?

Availability of Cash on Delivery depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order can exceed this limit.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact our customer support at support@upafrik.com to initiate a return. Then you will receive an email that will provide the return address and explain the process.

What countries do UpAfrik ship to?

We ship to over 200 countries.

You will be able to make your purchases on our site from anywhere in the world using PayPal or credit/debit card..



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